Returns Policy

RETURN OPTIONS:

  • Return for Store Credit
  • Return for an Exchange

 

IMPORTANT NOTES:

  • You can return your item for an Exchange or Store Credit provided that the items meets our Return Conditions. Please see our Return Conditions below.
  • If the item does not meet our Return Conditions it will not be accepted for return.
  • Please note we do not offer monetary refunds unless the items you received were defective or damaged.
  • You have within 30 days of receiving your order to return it.
  • Products that are marked down by 40% or more from their original price are final sale and are not eligible for return or exchange.
  • Any returned items are your property and remain your responsibility until they reach our warehouse.

RETURN CONDITIONS

To be eligible for a return, your item must be unused and in the same condition that you received it, it must meet the following criteria:

  • Must be unworn, unwashed and in the original packaging with tags attached.

  • Must be free of perfume, body odour, deodorant or washing powder.

  • Must be free of make-up, tan marks, glitter and pet hair.

Please ensure your return is packaged adequately to ensure it is not damaged during return delivery to our warehouse. 


EXCHANGES:

  • If the item you received is the wrong size, you can exchange for another size or item. Your exchange items will be sent as soon as your return is processed.
  • Please note we cannot hold products for exchange. Please send your return off as quickly as possible to ensure you receive your exchange items!
  • Exchange Items that are out of stock will be issued as store credit.
  • Discount codes cannot be applied to product exchanges.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

     

    STORE CREDIT:

    • You can also choose to return for Store Credit. Your Store Credit will become active once we have received your product back at our warehouse.
    • Please allow up to 14 days for your return to be received and Store Credit to be issued.
    • Store Credit is issued to you in the form of a personalized code and is emailed electronically to the original email address from the order. Please check your spam/junk mail if you haven’t received this yet.
    • Store Credit is valid for 1 year from issue date and is non-refundable.
    • Discount Codes previously applied are excluded from the return Store Credit value.


    SHIPPING:

    To return your product, you should mail your product to our warehouse address (will be provided in email).

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

     

    Do you have any inquiries regarding the returns process? please contact us at customercare@hunnactive.com and we will answer them all.